Lean, efficient communications

Discover a secure, highly targeted, low-waste solution to your utilities communications that leaves a lighter footprint.

With many years of working with energy, telecoms and broadband companies, we have built a reputation for security, reliability and expediency, managing your day-to-day customer communications for when your message needs to get out fast.

We work with some of the leading utilities providers in the UK, ensuring their communications reach their customers speedily and accurately when they’re needed. But it doesn’t stop there.


We make sure your message is delivered in the right way, whether digitally or through print, or a combination of both. And with the expertise of our data specialists, we fine-tune your message, making it personal, so that it connects. No matter the complexity of your communications, we have the technology to deliver bespoke, clear, and compliant customer communication.

Our experience within the sector allows us to deliver completely compliant communications to your customer base. With our extensive knowledge of regulatory obligations, we can react quickly to market or regulatory changes.

We are an Achilles framework approved supplier.

Call our utilities communications specialist Mark Skirton on 07974 309 366 or email mark.skirton@latcham.co.uk.

Our Services, tailored for you.

See all of our services
Service Plans, Tariffs & Products

Keep your customers updated with changes to service plans, tariffs and products, to make sure they are getting the most from your services.

Hybrid Mail

You can use our outsourced post room to send your critical post and other mailings securely from wherever you are located

Direct Marketing

Whether it be digital or secure printing services, we know the importance of sending your message to the right audience to get the best results.

Accredited Cheque Printing

Accredited to print stationery and to infill cheques with amounts and payee by CCC&C, and ISO 27001 certified.

Smart Meter Communications

Helping you to invite your customers to request a smart meter and keep communication flowing.

Our credentials

ISO 22301
ISO 27001
ISO 9001
ISO 14001
ISO 13485
Cyber Essentials Plus
Crown Commercial Service
Data and Marketing Association
Forest Stewardship Council
Living Wage Foundation
NHS Data Security and Protection Toolkit
Royal Mail Partners in Quality

Featured Blogs

The importance of personalisation in campaign management

In today’s ever-expanding marketplace, delivering tailored customer experiences is no longer a nice extra - it’s an expectation. In this blog, we’ll dive into...

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Print, digital or both? Understanding the power of customer comms preferences

Are you listening to your customers’ communication preferences? We’ve all heard the message to ‘go digital, save trees.’ However, we recommend always being...

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How printing services can enhance your business

A service provided by a dedicated external company, printing services are designed to manage and/or optimise a business's documentation and printing output to...

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A brief guide to direct marketing services

Direct marketing is an extremely common and highly effective method of promotional campaigning that directly targets information regarding your company,...

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We have maintained a long relationship with Latcham as they have roved consistently reliable in supporting our critical communications.

Neil Cahill Cadent Gas

Latcham’s ability to mobilise quickly in response to tight deadlines is both impressive and reassuring.

Neil Cahill Cadent Gas

How can we help?

Circle Profile images_Mark

If you think we can help to transform your communications, ensuring your customers get a great experience, we would love to hear from you.

Give our utilities communications specialist Mark Skirton a call on 07974 309 366 or email mark.skirton@latcham.co.uk