Membership sector specialists

    We specialise in communications activities for a diverse range of big and small membership organisations across the UK – from charities, clubs, mutuals and associations to trade unions and other professional bodies.

    We recognise the value of its members to an organisation

    Our mission is to optimise the member experience, driving engagement at every stage of their membership journey - from brand awareness and consideration to signing up, loyalty, and renewal - maximising recruitment and retention rates for our clients.


    Welcome packs and promotional gifts - Forestry England

    + 12000

    Renewals magazine - RSB

    + 6000

    Bi-monthly digital newsletters - BVNA

    + 1000000

    Member cards and mailings - Unite


    An always fresh approach to every challenge

    Whether we’re working with one of the UK largest membership bodies or a small charity-based group, all our work is bespoke and valued by us. We explore projects from all angles and put creativity at the centre. We partner collaboratively with our clients to identify and peer-review solutions. The result is a flexible, credible, cost-effective outcome rooted in every client’s unique circumstance.


    Creative services

    Our in-house creative team can work with you at any stage of creative development – from inception, research, strategy and planning to design, development, and execution.

    Print services

    From highly personalized direct mail and complex cardboard engineering to calendars, brochures or customizable print-on-demand solutions and more, we offer the full range of print services.

    Latcham Fulfilment

    Experience true fulfilment…as part of our complete communications services mix, we provide hand enclosing, machine enclosing, warehousing, and inventory management.

    E-Commerce Fulfilment

    Our customisable online merchandising solution called ProStore enables access to all business collateral, on demand, all in one place, all of the time.

    Direct Marketing

    We are experienced specialists at helping to land the right message, with the right people at the right time.

    Hybrid Mail

    From click to post, IntelliDoc is a fast, cost-effective and efficient way of outsourcing your post -without leaving your desk

    Data Services

    Good quality data is critical to effective customer communication. Come to us for secure data processing, hygiene and servicing, complex programming, personalisation, analytics and digital archiving.

    Mailing Services

    Streamlining process for maximum cost-efficiency, we handle large and small volume mailings every day, with full postal optimization, shipping, and distribution to boot.  

    Wise members of Memberwise


    We support the membership community as an official partner for the Memberwise framework, delivering best practice seminars, workshops and thought leadership on key topics for member communications.


    Proud partners of MemberWise





    Sustainable working practices

    Far from green dreaming, at Latcham, we live the green. We’re ISO14001 certified, actively invested in reducing our environmental impact and on track to become carbon neutral by 2024.

    Just some of the companies we have worked with 

    Case Studies

    Case study

    Forestry England

    See how we helped Forestry England create an award-winning member onboarding mailing pack.

    read more about Forestry England
    Case study

    British Veterinary Nursing Association (BVNA)

    Discover how we transformed a publication from printed to digital.

    read more about British Veterinary Nursing Association (BVNA)
    Case study

    The Royal Horticultural Society (RHS)

    Cultivating loyalty with The Royal Horticultural Society (RHS)

    read more about The Royal Horticultural Society (RHS)
    Case study

    Royal College of Midwives (RCM)

    How Latcham Prostore became ‘Essentials’ to The Royal College of Midwives

    read more about Royal College of Midwives (RCM)

    Our credentials

    Logo for ISO 22301
    ISO 22301
    Logo for ISO 27001
    ISO 27001
    Logo for ISO 9001
    ISO 9001
    Logo for ISO 14001
    ISO 14001
    Logo for EEM
    Logo for Cheque and Credit Clearing Company
    Cheque and Credit Clearing Company
    Logo for Armed Forces Covenant
    Armed Forces Covenant
    Logo for Cyber Essentials Plus
    Cyber Essentials Plus
    Logo for CESG
    Logo for Data and Marketing Association
    Data and Marketing Association
    Logo for Forest Stewardship Council
    Forest Stewardship Council
    Logo for Living Wage Foundation
    Living Wage Foundation
    Logo for MemberWise
    Logo for MemCom
    Logo for Royal Mail Partners in Quality
    Royal Mail Partners in Quality

    How can we help?


    Do you have a question for us? We’d love to have the opportunity to share our experience with you and help boost your member engagement through personalised communications.

    Give our Specialist Client Director David Lonie a call on 07974 267 710 or email