Delivering member value at a distance to optimise retention

Learn how to maintain the physical in your member communications, to make it personal.

Member value is still possible, even with social distancing in place.

Member value has never been more critical. With recessionary winds in the air, maintaining, demonstrating and delivering value to your members is key for member retention.

In our webinar with MemberWise, we covered a range of topics that can help your membership organisation to continue delivering value during social distancing, such as:

● Defining member value, and how to demonstrate it
● Moving beyond member satisfaction and exceeding expectations to gain member advocacy and loyalty
● Using a blended approach in your member communications and personalisation to drive member value
● Moving through the current crisis with an eye to the future.

The webinar is available to watch in its entirety below.