Intelligent fulfilment solutions

Royal College of Midwives

Latcham were tasked with helping the Royal College of Midwives to fully outsource the complete membership renewal process, to enhance user experience of membership and to increase the longevity of membership cards.

How we helped Royal College of Midwives
  • Postal optimisation
  • Data processing
  • Secure print
Latcham Sector Pin Wheels Membership

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Business solution

The Royal College of Midwives (RCM) is the voice of midwifery: the UK’s only professional organisation and trade union led by midwives, for midwives.

Headquartered in London, RCM provides services to members across the UK, via 200 branches.

Six segments of data variance was supplied in bulk by RCM and processed by Latcham in a highly secure and protected environment, and in accordance with the required specifications to minimise postal costs.

All artwork was set and developed by Latcham. Each membership renewal pack included a pre-printed A4 letter, a member card, an A6, 6 page leaflet, a subscription direct debit and data record leaflets - all enclosed into a litho overprinted branded envelope,

Latcham managed the set up and data processing, and undertook all printing, cutting, folding, enclosing and matching of all personalised elements of the membership renewal pack. The final process included sorting and postal administration.

Business benefits

We created a more vibrant design and produced a full PVC longer lasting membership card, using a cost effective production process. The renewal packs were more convenient, both in terms of size and the information contained.

In total, 34,000 individually addressed membership renewal packs were successfully created and delivered to each member. The result was an increased membership renewal compared to previous years.

Val Cox

We always thoroughly enjoy working with the team at Latcham. They are highly professional, trustworthy and their client care is excellent, far better than any other mail house I have worked with.

Alex McCue, The University of Edinburgh

Latcham has made working on a complex mailing, simple and enjoyable. Excellent client care and support...we’re very happy with the end results and would highly recommend them!

Sophia Nelson, University of Oxford

I am really impressed with their attention to detail, swift turnaround times and flexibility.

Louise Potter, Sedgemoor District Council

Latcham built a system that automates our requests for CPD records, sends reminders to those that haven’t submitted a record and collects records so that reviewers can see them all in one place.

Val Cox, STEP

Latcham’s purpose-built factory provided me with the confidence they can deliver my documents on time and to the correct specifications.

Louise Potter, Sedgemoor District Council

We have maintained a longstanding relationship with Latcham as they have proved consistently reliable in supporting our critical communications.

Neil Cahill, Cadent Gas

They are happy to answer questions at any stage, give expert advice and they always go above and beyond with their customers.

Alex McCue, The University of Edinburgh

We were looking for a company that would enable us to dramatically improve the way in which we produce and print critical portfolio communications and since 2015, the Latcham team has enabled us to achieve this.

Matt Peel, Rowan Dartington

Latcham have been amazing since day one. Great communication... and all technical issues and initial set up [of hybrid mail] were resolved very quickly (even getting a call back from Jack the tech guy on a Sunday afternoon!).

Sandor, May Lane Surgery

Latcham’s ability to mobilise quickly in response to tight deadlines is both impressive and reassuring.

Neil Cahill, Cadent Gas

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